Shipping and Payments

Shipping & Delivery

We offer multiple shipping options. FREE shipping with orders over $400.00 (Grand Total before tax and shipping), USPS Priority, FedEx 2 Day (2 business days), FedEx Overnight, FedEx Overnight – Signature Required and FedEx Saturday Delivery for orders placed on Fridays before noon PST that need next day delivery.

Processing Times

Orders that are placed, paid for, and successfully processed before 12:00 PM PST on a business day typically ship the same business day.

Orders placed after 12:00 PM PST, on weekends, or on holidays will be processed the next business day.

All orders are shipped using reputable carriers. Tracking information will be provided once the order has shipped.

Delivery times are estimates and are not guaranteed.

Payment, Pricing & Promotions

We accept all major credit cards.

All payments are processed securely through third-party credit card processors in compliance with PCI-DSS standards. We do not store full credit card numbers on our servers.

Product pricing is listed on each product page. Quantity discounts, if applicable, are displayed on the product listing. For bulk or large-volume inquiries, please contact us directly.

Prices and promotions are subject to change without notice.

Returns & Replacements

Due to the nature of our products, returns are not accepted.

If an order is shipped incorrectly or the item received does not match the item ordered, please contact us by email within 5 days of delivery. We will review the issue and, if verified, issue a replacement.

We do not accept returns for opened, used, or improperly stored products.

Ordering

Orders may be placed 24 hours a day, 7 days a week through our secure Website.

After your order is submitted, approved, and payment is received, it will be packaged and shipped using the delivery service selected at checkout.

You will receive a shipment confirmation email with tracking information once your order has shipped.

Viewing Orders

During checkout, you may register an account or check out as a guest.

Creating an account allows you to:

View order history
Track shipments
Update account information
Streamline future purchases

If you check out as a guest and need order assistance, please contact us by email.

Customer Service

We are committed to providing quality service.

If you have any questions regarding your order, shipping, or service experience, please contact us at:

info@thepeptidematrix.com

We respond to all customer inquiries as promptly as possible.